ACA/NE Webinar Series

Join ACA/NE for a three-part webinar series designed to help HVAC contractors strengthen their teams, reduce costly mistakes, and create predictable revenue growth. Each session delivers practical strategies that can be put to work immediately in your business.

You're Not Short on Techs – You're Short on Leaders: Fixing HVAC's Real Problem

November 23, 2026 | 2:00 PM - 3:00 PM EST

The HVAC industry continues to face workforce challenges, but hiring isn't the only issue. Strong leadership is often the difference between retaining great employees and constantly struggling with turnover.

In this engaging session, attendees will learn a five-step leadership framework built from real-world experience leading teams in high-pressure environments and working with HVAC contractors across New England. Discover how leadership principles such as dependability, decisiveness, and initiative can improve team performance, employee retention, customer satisfaction, and overall profitability.

Learning Objectives

• Understand the impact leadership has on technician retention and company culture
• Learn practical leadership traits that can be applied immediately
• Build a framework for developing future leaders within your organization
• Create a workplace culture that attracts and retains top talent

Who should attend: Owners, managers, supervisors, and emerging leaders in HVAC businesses

The Callback Crisis: What It's Really Costing You

November 24, 2026 | 2:00 PM - 3:00 PM EST

Every callback affects more than just your schedule. From additional labor costs and truck rolls to reduced customer confidence, callbacks can significantly impact profitability.

This session explores the most common causes of residential cold-climate heat pump callbacks and identifies the design and installation issues that often create them. Participants will gain a better understanding of the financial impact of callbacks and learn practical strategies to reduce them before they happen.

Learning Objectives

• Identify the most common causes of residential heat pump callbacks
• Calculate the true cost of callbacks to your business
• Understand how design decisions affect system performance
• Implement proactive strategies that improve customer satisfaction and reduce repeat service visits

Who should attend: HVAC business owners, sales professionals, comfort advisors, installers, and service managers

Grow Your Business with Maintenance Contracts

November 25, 2026 | 8:00 AM - 9:00 AM EST

As market conditions shift, recurring revenue becomes increasingly important for long-term stability and growth. Maintenance agreements provide a powerful way to improve customer retention, create predictable cash flow, and keep technicians busy throughout the year.

In this session, you'll learn proven strategies for building and selling successful maintenance programs, including pricing models, sales techniques, and customer retention strategies. You'll also discover how maintenance agreements can increase business value by creating reliable recurring revenue streams.

Learning Objectives

• Develop profitable annual and monthly maintenance agreement options
• Increase recurring revenue and improve cash flow stability
• Convert service customers into long-term maintenance agreement members
• Strengthen customer loyalty through maintenance and warranty programs
• Understand how recurring revenue can increase company valuation

Who should attend: Owners, sales professionals, service managers, and anyone responsible for business development and customer retention

Registration Options & Pricing

Register Today

Don't miss this opportunity to gain practical insights that can help you build stronger teams, reduce operational challenges, and position your business for long-term success. Register for one session or attend the entire series to maximize your learning and results.